I placed an order that was delivered to a location different from what I selected. When I reached out to customer service for assistance, they asked me to submit a claim stating that the package had not been delivered, which I found to be dishonest. I refused to go along with that approach, but customer service simply stated they couldn't help me. This experience has been unprofessional and frustrating.
Reactie Dieetwebshop:
Good morning,
Thank you for your review. Unfortunately, DHL couldn't deliver your package to your chosen locker because it was full, so it went to a collection point. Unfortunately, this is beyond our control. We're sorry to hear that customer service misunderstood your question. I see you've already collected your package from the collection point.
Sorry for the inconvenience.
Kind regards
Team Dieetwebshop