It was a very bad customer service. The attendant lacked experience and had to contact her colleagues multiple times. I wanted to check the rates before proceeding but she rudely said that she cant explain everything at once and want to first create a profile. It took 30 min to create my profile and when I again asked her about the price, I was told it would be approx 200 euros. It did not even give me a chance to evaluate whether it was worth the cost as we had already spent 30 min on my profile !. I was not happy but still maintained my patience. Then the attender passed a strange remark that I am taking a deep breath and asking if I was smelling something . This irritated me to core ! Horrible behaviour.
Op welke vestiging bent u geweest?
Delft
Reactie De Nederlandse Kluis:
Dear Ms. Hegde, Thank you for your review. We are disappointed that this was your impression on your first visit. To fully inform you, here is some clarification. Upon initial registration, we conduct a brief check. This is a sign-in process in accordance with security protocol, after which all your questions can be answered during the tour. For technical reasons, this may have taken longer than usual. We sincerely apologize, also for any miscommunication due to language differences. Your situation will be reviewed with the colleague for future improvements. We are happy to assist you on your next visit. Sincerely, Rutger | De Nederlandse Kluis