Placing the order and finding the products through the website was really friendly and a good experience. The communication through mail regarding additional things like ID card wasn't clear enough (this shouldn't be required at all and no proper reasoning was given on why it's required). Also the staff communication through mail should work on improving their English.
Sterke punten
Good amount of difference in products. Really good and friendly to use website.
Verbeterpunten of tips
Replying to customers after order is placed could be faster. The whole e-mail communication should be faster and smoother.
Reactie Bunker501.nl:
Dear Peter,
i have explained to you that we can not sent airsoft replica's without a valid ID to proof you are 18 years or older. That is the dutch legilations concerning Airsoft replica's .
Best Regards,
Jeroen Elfrink
BUnker501