Reviews

Wallpaperwebstore.co.uk
8.7 / 10
326 reviews
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89% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.6/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

326 Reviews

Anonymously

10/10

Very good. Answered my questions in prompt manner. Good communication regarding delivery

Strengths

Good communication

Improvements or suggestions

More pictures of the wallpaper in place would have been useful given it was a special order product

Anonymously

10/10

Was a little worried at first though I lost my order but all good now very pleased

Strengths

it looked as good on the net as in my hands

LINDA JANE HALL

10/10

Excellent service

Strengths

Quick delivery

Improvements or suggestions

None

Anonymously

10/10

I love the wallpaper no where else stocks it anymore very happy

Fiona

10/10

Easy transaction, quick delivery, perfect wallpaper.

Strengths

I liked the photos that showed the offset pattern which I used in my living room.

Tracey Williams

10/10

Excellent service , I would definately recommend to my own friends & family .

Strengths

Item was exactly as described online . Next day delivery was a must for me & the item arrived as scheduled.

Margaret Wilkie

10/10

Excellent experience

Strengths

I have to say the sales staff were fantastic. Really helpful. Your biggest strength

Improvements or suggestions

I don't know of any.

old enough

10/10

Having seen your website mentioned in a magazine, and wanting a particular style of wallpaper, I contacted you by e-mail, and received a very prompt reply, then some samples, and then the roll of... Having seen your website mentioned in a magazine, and wanting a particular style of wallpaper, I contacted you by e-mail, and received a very prompt reply, then some samples, and then the roll of paper I chose. All very quick, and even some free gifts.

Strengths

Clear website
Competitive pricing
Free delivery to UK
Prompt response to queries

Improvements or suggestions

Maybe the free samples could be a little bit bigger

Anonymously

10/10

Great product, good price. Good selection on website.

Strengths

Good quality product. Easy to navigate website and order.

Karen Barber

3/10

Disappointing service to date but I am hopeful of a better outcome.
I ordered what I thought was wallpaper for a feature wall as unlike other companies I use, the website did not state it was... Disappointing service to date but I am hopeful of a better outcome.
I ordered what I thought was wallpaper for a feature wall as unlike other companies I use, the website did not state it was a mural and the photograph of the product looks like wallpaper. I returned the parcel immediately. I was offered a credit note but 20 days later I still have not heard back from Wallpaperwebstore.co.uk. I am entitled to a refund under the terms and conditions and having purchased wallpaper elsewhere so I don't lose my tradesman, I have no use for a credit note weeks after the event. I hope to get a response from my last of several requests of a refund.

Strengths

They have a great range of wallpapers and murals and I would have used them again in the future.

Improvements or suggestions

The company name suggests it is a UK based company. Only when you call the contact number do you realise you are speaking to somebody in Holland. No return information was sent with the package... The company name suggests it is a UK based company. Only when you call the contact number do you realise you are speaking to somebody in Holland. No return information was sent with the package which I then had to contact them for after a phone call and email failed to provide me with a return address. It cost my £30 to return the goods to Holland and the poor set up to deal with returns has left me still out of pocket for the cost of my order, now purchased elsewhere. Not a good service for a small business like mine where cash flow is key.

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