Reviews

Wallpaperwebstore.co.uk
8.7 / 10
326 reviews
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89% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.6/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

326 Reviews

Anonymously

10/10

All-round excellent experience.

Strengths

Great range of products, great prices. Very helpful on the telephone, speedy delivery.

Improvements or suggestions

Payment page on the website was a little bit buggy, but the issue was resolved in a few minutes.

Graham Hatcher

10/10

Excellant, 2nd order placed with you, liked the wallpaper so much we ordered more.

Strengths

Very fast delivery, no complaints.nothing at all

Improvements or suggestions

No improvements needed

Meg collins

10/10

Brilliant service very fast delivery

Strengths

Fast free delivery

Anonymously

10/10

I am so happy with the selection of wallpaper, the quality of paper, the price and the super fast shipping. I've received a lot of compliments on the paper and have recommended this site to everyone!

Strengths

Super fast shipping. The paper arrived days before its estimated delivery date.

Improvements or suggestions

Nothing to improve, it is perfect.

Anonymously

2/10

Poor experience with Wallpaperwebstore.
I called and requested a sample wall paper to check that the colour would be a match for my needs.
Having received the sample I placed the order... Poor experience with Wallpaperwebstore.
I called and requested a sample wall paper to check that the colour would be a match for my needs.
Having received the sample I placed the order for the roll of paper, as the sample was a good match.
When the wall paper arrived it was a totally different colour.
I contacted Wallpaperonline office to get an exchange and was told that the paper was specially ordered for me and that it was Elitis fault for the difference in colour and that Wallpaperonline would not exchange nor refund me for the faulty paper.
Having paid £114 for the roll I am very upset and disappointed to say the least.
I will never order paper from Wallpaperonline again.
Also I tend to go public with this experience if I do get a full refund for the sub-standard paper Wallpaperonline has sent to me.
In the mean time I have contacted Elitis and explained my experience with you to them, and they have been kind enough to help me get the correct paper from a legitimate wall paper store.

Strengths

None

Improvements or suggestions

Sell the correct products.
Improve your customer service and returns policy.
The person I in Wallpaperonline lied to me about the state of the paper

Anonymously

7/10

Great selection of paper and fast delivery.

I loved my paper that much I've ordered it in 3 different colours

Sophie

8/10

Really quick response for any questions asked.
Quick delivery

Anonymously

10/10

Excellent service with wide choice

Strengths

Easy transaction

Andrew Mackey

5/10

Web site was good, choice and price excellent and easy to order.
BUT it is not clear that this .co.uk web site is actually for a company in the Netherlands. Not an issue if you know but if... Web site was good, choice and price excellent and easy to order.
BUT it is not clear that this .co.uk web site is actually for a company in the Netherlands. Not an issue if you know but if you are expecting delivery in a couple of days it is an issue. Delivery took about 7 days and this too should be made clear. Invoices were unclear, different amounts and customers should also be told that they will be charged in Euros. This often adds costs through conversion fees. Staff very helpful when called

Strengths

Choice, price, helpful staff

Improvements or suggestions

Be very clear that this is being dispatched from the Netherlands and customers will be charged in Euros - the price you see is not the price you pay as it will vary with exchange rate and fees.

natalie

10/10

Very good. wallpaper delivered quickly and good quality

Strengths

as above

Improvements or suggestions

none

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