Anmeldelser

21RUN
8.1 / 10
793 bedømmelser
Skriv en anmeldelse

86% af kunderne anbefaler denne virksomhed.

Kundeservice
7.8/10
Oplysninger på hjemmesiden
8.4/10
Leveringshastigheden
8/10
Bestil bekvemmelighed
8.6/10
Eftersalg
7/10

793 Anmeldelser

Lars Astrup

2/10

Tja…har ikke modtaget produkt

Styrker

Mange produkter

Forbedring eller tip

Levering?, anbefaling måske

Svar 21RUN:

Dear Lars,
You contacted customer service about this on 24 July. We have informed you that your shipment has been ready for collection at a DHL service point since 21 July. I have seen that you... Dear Lars,
You contacted customer service about this on 24 July. We have informed you that your shipment has been ready for collection at a DHL service point since 21 July. I have seen that you have not yet collected this shipment. If you do not pick up this shipment soon, that shipment will be returned.
Best regards,
Team 21RUN

Pia Hass Møllerskov

1/10

Modtog de forkerte sko - har ikke fået pengene retur.

Styrker

Har ikke haft en god oplevelse

Forbedring eller tip

Send de rigtige sko og husk at sende penge ved returnering

Hr. Morten Pannen

8/10

Nemt, hurtigt og gode priser

Hr. Nils Sonqvist

8/10

Lidt for lang levering. Lidt bøvlet med afhentning kode

Peter A. Carstensen

7/10

Fint, når man ved præcis hvad man skal have.. Lidt lang ventetid

Rasmus Danielsen

1/10

Pakken aldrig leveret til pakkebutik

Svar 21RUN:

Dear Rasmus,
I've seen that the shipment hasn't arrived yet. This is very strange and of course we are going to help you. My colleague from customer service is going to start an investigation... Dear Rasmus,
I've seen that the shipment hasn't arrived yet. This is very strange and of course we are going to help you. My colleague from customer service is going to start an investigation with DHL about your shipment and we will keep you informed about the status of your shipment. You can always contact customer service about such matters. I see you haven't, but we'll take care of it for you.
Kind regards,
Team 21RUN

Fam. Christensen

2/10

Man får ingen faktura

Styrker

Kundeservice svarer, men jeg får stadig ingen faktura !.

Forbedring eller tip

Fremsend faktura

Svar 21RUN:

Dear Fam.Christensen,
Thank you for your feedback. We send always immediately an order confirmation by email after you have placed the order. If you need an invoice, please contact customer... Dear Fam.Christensen,
Thank you for your feedback. We send always immediately an order confirmation by email after you have placed the order. If you need an invoice, please contact customer service. We can make sure that you receive an invoice. We do not send invoices as standard because all information is on the order confirmation.
I wish you many happy kilometers with your new running shoes.
Kind regards,
Team 21RUN

Søren Johannessen

7/10

Super service og de har tingene hjemme

Helle Saugstrup

4/10

I haven't received my parcel after 14 days of waiting even though they charged me already

Svar 21RUN:

Dear Helle,
I see that you have already contacted customer service. Unfortunately, the shipment was lost, but we have already refunded the purchase amount. We apologize for the... Dear Helle,
I see that you have already contacted customer service. Unfortunately, the shipment was lost, but we have already refunded the purchase amount. We apologize for the inconvenience.
Kind regards,
Team 21RUN

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