Fijn en makkelijk in de contacten en vragen, snelle reactie en werken volgens afspraak
Mijn ervaring met Z.S.M. is goed. Nadat ik opdracht had gegeven voor plaatsing van screens is gecontroleerd of kleur en dergelijke in orde was.
Goed advies, goed materiaal, goede installatie en goede service. Prettige mensen en goed contact.
Heel positief. Maatwerk, vriendelijke benadering en mooi eindresultaat.
Pricing is very good, you get a variety of options to choose from and the product was delivered on time, and even the people who came & installed it were very good however, we were...Pricing is very good, you get a variety of options to choose from and the product was delivered on time, and even the people who came & installed it were very good however, we were disappointed with a few conversations we had with our point of contact. She has a good knowledge about some products rolluik & roller shutter & also gave good advice for it but on the other hand we lost time on quite a few occasions because she missed to make notes on the next actions. For ex: She said she doesn't have expertise for curtains & will ask her team member to schedule an appointment but that didn't happen. We wasted a few weeks because of this and eventually I had to call and make the appointment myself. I sent an email to her on 24th July to inform her that the contract she sent was different as compared to the discussions we had with another colleague. She called me on 25th July and asks my wife what do you now want from us in a rude tone. I patiently handled it and explained our requirement again although it was clearly provided in the email. She said that we will need to take new measurements because it's not in the system. When the other colleague came for the second appointment he mentioned that he remembers all our discussion and it's also in ZSM's system. Even after this she didn't bother to call back or apologize for something which was not our fault. ZSM has a good reputation and a good company that I would like to recommend to our friends and neighbors. We strongly believe that you will take this as a positive feedback and will provide a better customer service in the future. As a suggestion, I would strongly recommend that you send an email(Minutes of the meeting) to the customer after every conversation/ meeting highlighting what we discussed