Reviews

9.5 / 10
313 beoordelingen
Schrijf beoordeling

99% van de klanten beveelt dit bedrijf aan.

313 Reviews

Melanie Schrik

10/10

Perfect!


V van Asselt

9/10

Positief, snelle response, tevreden met montage.


A de Vries

10/10

Fijn en makkelijk in de contacten en vragen, snelle reactie en werken volgens afspraak


H. Remans

8/10

Mijn ervaring met Z.S.M. is goed. Nadat ik opdracht had gegeven voor plaatsing van screens is gecontroleerd of kleur en dergelijke in orde was.


Ippel

10/10

Goed advies, goed materiaal, goede installatie en goede service. Prettige mensen en goed contact.


M.

10/10

Heel positief. Maatwerk, vriendelijke benadering en mooi eindresultaat.


Dhannya Haridas

8/10

Pricing is very good, you get a variety of options to choose from and the
product was delivered on time, and even the people who came & installed it
were very good however, we were...
Pricing is very good, you get a variety of options to choose from and the
product was delivered on time, and even the people who came & installed it
were very good however, we were disappointed with a few conversations we
had with our point of contact. She has a good knowledge about some products
rolluik & roller shutter & also gave good advice for it but on the other
hand we lost time on quite a few occasions because she missed to make notes
on the next actions. For ex: She said she doesn't have expertise for
curtains & will ask her team member to schedule an appointment but that
didn't happen. We wasted a few weeks because of this and eventually I had
to call and make the appointment myself.
I sent an email to her on 24th July to inform her that the contract she
sent was different as compared to the discussions we had with another
colleague.
She called me on 25th July and asks my wife what do you now want from us in
a rude tone.
I patiently handled it and explained our requirement again although it was
clearly provided in the email.
She said that we will need to take new measurements because it's not in the
system.
When the other colleague came for the second appointment he mentioned that
he remembers all our discussion and it's also in ZSM's system.
Even after this she didn't bother to call back or apologize for something
which was not our fault.
ZSM has a good reputation and a good company that I would like to recommend
to our friends and neighbors.
We strongly believe that you will take this as a positive feedback and will
provide a better customer service in the future.
As a suggestion, I would strongly recommend that you send an email(Minutes
of the meeting) to the customer after every conversation/ meeting
highlighting what we discussed


A de Vreugd

10/10

Goed alles is naar wens uitgevoerd.