Reviews

Buteo Photo Gear
9.4 / 10
485 reviews
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98% of the customers recommend this company.

485 Reviews

Scapozza Sergio

9/10

Ok

Reply Buteo Photo Gear:

Thanks, all the best, Jurgen

Bird Focus Ltd

10/10

Very pleased

Reply Buteo Photo Gear:

Good to hear that you're very pleased. We love selling our products, but it's even better to hear that collegue photographers/customers are very pleased. All the best, Jurgen

Private use

8/10

I ordered a pop-up bird hide tent 6 weeks before Christmas in order to receive it on time. Unfortunately it did not arrive. However, I received regular communication that the matter was being... I ordered a pop-up bird hide tent 6 weeks before Christmas in order to receive it on time. Unfortunately it did not arrive. However, I received regular communication that the matter was being investigated, and a full refund one week before Christmas. While it was disappointing not to receive the tent, I understand the stress that covid-related transport issues are placing on business owners. Also, I would just point out for any future business with South Africa -that anything shipped to SA needs to be fully traceable and insured - even outside covid times - as our postal service is unreliable. Anyone shipping to this country needs to be aware of this.

I appreciate the honest and professional service and will attempt to purchase the tent in the future when in Europe rather.

Reply Buteo Photo Gear:

Hi Tamara, thanks for your review. Good to hear that you experienced us as honest and with a professional service. Have a good day, all the best, Jurgen

Jean Braunschweig

10/10

Very good

Reply Buteo Photo Gear:

Thanks Jean, good to hear that you like Buteo Photo Gear and our products . All the best, Jurgen

Tomescu Cezar

10/10

Very good!

Reply Buteo Photo Gear:

Thanks Tomescu Cezar for your nice words. We wish you all the best with your new gear. All the best, Jurgen

Tamara

6/10
(Bewerkt)

I ordered a pop up bird hide tent ( that we were very excited about) 3 weeks ago with the assurance that the seller ships to South Africa and the the package would definitely arrive in time for... I ordered a pop up bird hide tent ( that we were very excited about) 3 weeks ago with the assurance that the seller ships to South Africa and the the package would definitely arrive in time for Christmas.

So far, all of my dealings with Buteo have been worthy of 5 stars. However, my trouble at this stage (especially in. Covid times) is that the shipping needs to be traceable - which it currently is not (and has not been for two weeks). If the package becomes traceable I will gladly give Buteo the 5 stars it otherwise deserves.

Jurgen went out of his way to lower my shipping costs which I appreciate and his communication is timeous too. He has also promised me a refund if this should not arrive a I will need to plan B for my hubby’s gift. He is trying to liaise with his shipping partner now who does need to have traceable packages if that is what they are charging Buteo for

I would definitely recommend this company if this arrives - but would recommend that any shipping to South Africa is done via courier - not post office - and the customer billed accordingly.

Reply Buteo Photo Gear:

We started an investigation with PostNL and also made a refund for the order.
Normally all our shipments all over the world are without problems.
But now we have a package with problems.... We started an investigation with PostNL and also made a refund for the order.
Normally all our shipments all over the world are without problems.
But now we have a package with problems. Maybe it's not that easy in South Africa to deliver packages from abroad.

Vitalij

10/10

Good choice, excelent product

Reply Buteo Photo Gear:

Hi Vialij, good to hear that you love our product! All the best with your nature and wildlife photography. Best regards, Jurgen

Miha Mlakar, Mlakar Markovec d.o.o., Slovenia

9/10

Photo tents are really cool, great price for value!

Reply Buteo Photo Gear:

Hi Miha, good to hear drom you from Slovenia! And thanks for the nice words. All the best, Jurgen

Joze

9/10

Its just great!

Reply Buteo Photo Gear:

Hello Joze, thanks for your review. Succes with your photography. All the best, Jurgen

John

10/10

All good

Reply Buteo Photo Gear:

Hi John, thanks. Wish you lots of succes with it, All the best, Jurgen

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