Missleading, Wine description 2019 sent 2020
Toelichting
I bought a wine sold in the website as 2019, this was more expensive on this website than in other pages but I decided to go ahead since this was the year I wanted. However, I received the 2020 without previous warning and when I reached to customer service they reply was "everybody makes mistakes, do you want to keep the wine or return it?" This is no mistake, this is misleading your customer and then expecting them to just accept it and even arrange the sent back themselves. Terrible! Stay away from this company.
Reactie Wijnspecialist.nl:
Dear Rocio,
We are sorry to hear that you have received the wrong year of the wine. Unfortunately, it can happen that an old year is still listed on the website after a recent batch change. I see that our customer service has been contacted and that we have offered you a suitable solution. As always, we strive for an excellent customer experience and we solve these types of mistakes without any problem.
Once again our apologies for the inconvenience.
Yours sincerely,
Customer service Wijnspecialist.nl