The employees are quite helpful, but it is puzzling how in so-called civilized Europe, there are still companies that do not provide service in English until a complaint is made.
Even after making a complaint, every email comes in Dutch. Additionally, the website is only in Dutch.
One star from everything because everything is in Dutch. Even this questionnaire. Customer friendliness two stars because albeit all the emails are in Dutch the customer service translates them. But next email is again in Dutch.
The service is probably good if the customer speaks Dutch, but can't recommend company which acknowledges only Dutch speaking people.
Sterke punten
Employees seems to have time to answer to every email in Dutch and after complaint also in English.
Verbeterpunten of tips
English website option. English email option. Just like every company which want to serve their customers properly in Europe does.
Reactie Stickerwinkel.com:
Thanks for the feedback. We're sorry to hear. We are working on a new website and will include this in the process. However, hopefully you are happy with the stickers!