I ordered snowboard bindings and boots three weeks ago and received no delivery, no tracking information, and no meaningful communication.
After multiple follow-up emails, I was eventually told that my order had been cancelled. This cancellation was done without my request or any prior notification. I had received only a partial refund, which does not match the value of either of the items ordered, and further emails have gone unanswered.
Based on this experience, I would strongly advise caution when ordering from this company. It is worth spending more and purchasing from a reliable retailer that communicates properly and fulfils orders as agreed.
Reply Snowboards.eu:
Hi Josh,
We’re sorry to hear that you had this experience with us. Unfortunately, we did encounter an internal issue during Black Friday, which caused some orders that were meant to be shipped in multiple parts not to be processed correctly. By the time the issue was resolved, the items in question were unfortunately out of stock and could no longer be shipped, which is why they had to be cancelled.
Our sincere apologies for the inconvenience this caused. I can see that there has been contact regarding this issue and that it has since been resolved.