Positive. First contact was not so good necessary actions not in place. Since Monique step in all started to work.
Wat is uw geslacht? /What is your gender?
Man/Male
Wat is uw leeftijd?/What's your age?
52
Wie is uw contactpersoon bij Rotterdam Apartments?/Who is your contactperson at Rotterdam Apartments?
Monique
Wat zijn de positieve punten van de service die u heeft ontvangen van Rotterdam Apartments?/What are the positive aspects of the service you received from Rotterdam Apartments?
Honest professional attitude for the clients expectation. Since experienced person was available.
Welke verbeterpunten raadt u Rotterdam Apartments aan naar aanleiding van uw ervaring?/What improvements do you recommend to Rotterdam Apartments following your experience?
First contact was bad experience. Slow response time. I got the feeling my needs was not taken seriously. You were really close to loose a client.