8.7 / 10
1779 reviews
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Worst customer service I have experienced in my entire life! First it took more than a month to get the appointment into the calendar. They gave a pretty big time span when they would be there, they didn't show up and they didn't give any reason for why not. Later I heard they came after the timeslot hoping we were still at home. When I asked for a new time asap as they missed the first time they offered one 3 weeks later, not considering that they were the reason for the rescheduling as they did not show up. I have emailed them several times without any answer whatsoever. If I would not know better I would have thought this company is a scam.

Reply Quooker:

We are sorry to hear this however have some concerns as we confirm all appointments by email in advance, so we have emailed you to request some more information.

Score on Quooker UK: 0.5/5