The washing machine and dryer got delivered. There were two problems:
1. There is a dent (physical damage) on the dryer. The delivery crew asked to call Homie support, but it was not reachable via phone.
2. I also ordered the Stacking kit washing/drying, but the delivery crew insisted it was not part of the order. I contacted the support via email, and they confirmed that the kit was indeed paid for, and should have been delivered.
This was not an ideal experience for a first time customer.
Reply Homie Pay-Per-Use:
Dear Lucas,
Thank you for your review!
We are happy to hear your feedback, so we can improve our service.
We are working everyday to improve our service. So we will also figure out what happend with your machine.
If it is really bothering you, please let us know. We will replace it immediately, if necessary!
We are happy that we solved the problem of the missing stacking kit immediatly together.
Kind regards,
Wesley
Team Homie