What a delightful adventure! I signed the contract, paid my BTW, registered the car in my name at the RDW, activated my insurance — you know, the boring stuff responsible adults do. Silly me, I thought that meant I could actually drive my own car home.
But no! Financial Lease Nederland's trusted partner dealer in Boekel (Van Doorn Automotive) had other plans. Apparently my car was being held hostage until Financial Lease Nederland processed THEIR payment to the dealer — a payment that, according to their OWN contract (Art. 3.3), has absolutely nothing to do with me. Funny how that works.
So I spent my entire day — morning to evening — sitting at a dealership in the middle of nowhere, reading contract articles out loud to people who apparently never read what they signed. I felt like a free legal consultant. You're welcome.
And here's the best part: the payment WAS actually made. The dealer had the confirmation. He just... didn't trust it. So I sat there the whole day for nothing, while the dealer questioned the legitimacy of a bank transfer from the leasing company he signed a contract with. Peak professionalism.
But the real cherry on top? When I finally demanded my keys, the dealer's father and son duo physically tried to prevent me from leaving the office. Nothing says "professional business partner" quite like a kidnapping attempt over a bank transfer that already went through.
Dear Financial Lease Nederland: maybe, just maybe, screen your partner dealers? Or at the very least, warn your customers to bring a lawyer and a survival kit.
One star, because zero isn't an option.
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Reactie FinancialLease.nl:
Thank you for your review Santiago.
We would like to clarify that the decision to release the vehicle lies solely with the supplier. It is entirely up to the supplier to determine whether they hand over the vehicle or not. This decision is not made by us and is therefore outside of our control.
Even when a payout confirmation has been issued, the supplier may choose not to release the vehicle if the funds are not yet visible in their account. The visibility of the payment in the supplier’s bank account is what ultimately determines whether they proceed with the handover.
We understand that this can be frustrating, but unfortunately this is a matter between the supplier and their bank processing times, and not something we can influence.