Reviews

9.6 / 10
107 reviews
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98% of the customers recommend this company.

Professional knowledge
9.6/10
Transmission
9.6/10
Knowledge of the local rental market
9.6/10
Communication
9.6/10
Website
9.2/10

107 Reviews

Ferdinand

10/10

Nice team of agents willing to help in every way

Strenghts

They found us a home within 2 days

Points of improvement and tips

No, everything was fine

Specific employee

Maaike was very helpfull and kind


Ilya

2/10

This is feedback on communication with a particular employee. Hopefully this does not apply to the entire company.
Our communication experience with Ms. Lotta Hartemink was awful. She refused...
This is feedback on communication with a particular employee. Hopefully this does not apply to the entire company.
Our communication experience with Ms. Lotta Hartemink was awful. She refused to answer our questions about a particular apartment we were interested in renting. During the phone call, she switched the call to the company department in another town, although we clearly indicated our interest in the apartment in Arnhem. Being confused by this phone communication, we approached Ms. Hartemink per e-mail, but she refused to give any information about the apartment in a rude an unprofessional manner.

Points of improvement and tips

We would highly appreciate professionally trained employees which would be able to answer customers' questions about particular apartments in a respectful manner.

Specific employee

Ms. Lotta Hartemink.

Reply Expat rentals Holland:

Dear Ilya, we are very sorry to hear about your negative communication experience. However, we do not feel that this review is justified. We explained to you that the house you were interested in... Dear Ilya, we are very sorry to hear about your negative communication experience. However, we do not feel that this review is justified. We explained to you that the house you were interested in was already rented out. We then discussed the possibility of renting a home in Nijmegen, and you agreed that this was also an option. Therefore, we connected the call through to our office in Nijmegen. We do not feel that our employee has been rude or unprofessional in any way, instead she tried other options to help you find a place to live. Unfortunately we have not yet succeeded in contacting you over the phone to discuss this matter, therefore we hope that you will consider rewriting this review.
Kind regards,
123Wonen Arnhem


Evelin Ilyes

10/10

Paul was very helpful, via the agency I rented a very nice apartment. He also explained to me what is in the contract which I appreciated.

Strenghts

Communication, being straightforward, contractual knowledge

Specific employee

Paul Sint


Gaurav

10/10

123Wonen helped in getting a roof over our head :)

Strenghts

1) Excellent communication
2) They take care of all the formalities b/w house owner and tenants.
3) They also help in taking care of formalities related to utilities (G/W/E &...
1) Excellent communication
2) They take care of all the formalities b/w house owner and tenants.
3) They also help in taking care of formalities related to utilities (G/W/E & Internet) companies.

Points of improvement and tips

Service wise nothing, just keep up the momentum.

Specific employee

My rental agent was Paul Sint, I must say he is very friendly and always reachable. On top of that he understands problems of a tenant finding a house in a city like Amsterdam.


Lauren

9/10

123wonen / ERH was very accommodating. They helped me to find a place within 3 days.

Even though there was some dicsussion with the owner, after all everything was fine.

Strenghts

Good service

Points of improvement and tips

None

Specific employee

Astrid helped us very good


Frits R.

10/10

We don't know anything about to let a house in the Netherlands. The house we had for let was empty for three months and 123Wonen has let within one week.

Strenghts

Good communication,

Points of improvement and tips

No points of improvement. Keep up the good work.

Specific employee

Everybody was great! It was really a team effort.


Peter S.

10/10

We have a house for rent. We don't know anything about leasing a house to tenants in the Netherlands. The help from 123Wonen was more then fine.

Strenghts

A lot of knowledge, quick responding on emails and good tenants.

Points of improvement and tips

No we don't have any tips! Keep up the good work.

Specific employee

The whole team was great! Everybody did a great job.