1052 Reviews
Superb service and item was as described, but even better - professionally polished!
Strengths
Fast. Accurate description of product. A good value.
Improvements or suggestions
Can't think of any way.
Ordered a fireback based on pictures on the website. Received it 3 days after ordering across the world.
Strengths
Straightforward oredering process, prompt delivery, nice fireback.
Improvements or suggestions
none
Très jolie plaque de cheminée, conforme à la description
Excellent. Easy to navigate website, accurate description, surprisingly fast delivery
Highly recommend this company for the number and variety of firebacks, the accurate photos, and the excellent service.
Strengths
Had a personal email from Charles offering to answer any questions. Photos were excellent. 3 day shipping.
Improvements or suggestions
I went on the website multiple times to look at the firebacks. Each time I had to put in anew my criteria. Saving my criteria would have saved time. Sometimes I would change one of the categories...
Recherche d'une plaque de cheminée de caractère pour un petit foyer suite à un déménagement.
Plezierig contact en interesse voor de levering van het product en het uiteindelijke resultaat.
Website had good pictures and descriptions. Product was delivered promptly and was exactly as described.
Strengths
Wide selection of products not available elsewhere. Reasonable prices.
Improvements or suggestions
Lower cost options for international shipping would make products more attractive in North America. # day delivery is probably not important to most customers.
This is our second purchase this year. We would recommend making a purchase from Charles. Items were as described; communication was excellent and delivery overseas very fast.
Strengths
Items were as described; communication was excellent and delivery overseas very fast.