Very poor. Company don't explain that orders will be delayed at UK customs with additional charges to be paid. Bad customer service.
Strengths
none
Improvements or suggestions
The website states.co.uk - but it is not a UK company. The website makes no mention that orders will be held in UK customs until further taxes are paid. So basically you are not clear how much the wallpaper will cost you at the point of ordering. I sent an email, but it was ignored. Managed to get through to call centre. The employee made out that it was my error for not understanding worldwide tax and customs systems, and reiterated to me that we were not part of the EU!