Not good at all
Strengths
You have what I needed.
Reply The Shoe Care Shop:
Dear Mark,
Thank you for your feedback. I am sorry to hear that your order has not been delivered yet.
I checked the tracking information and it looks like there has been a failed delivery attempt. It also seems that the delivery address may not be correct, which is likely why the parcel has not been delivered successfully.
As far as I can see, we had not received a message from you about this issue before, so we were only made aware of it through your review. Otherwise, we would of course have looked into this sooner for you.
We will contact you by email to verify the delivery address with you, so we can check whether we are still able to correct this with the carrier and help resolve the issue.
Sorry again for the inconvenience. We will do our best to get this sorted for you.
Kind regards,
Donny