I am disappointed with the customer service of The ShoeCare-Shop. I contacted them three times regarding a horsehair brush from my order that shed an unusually large amount of hair after the very first use. Despite providing clear details and asking for a simple check or solution, I never received any response.
The products may be fine, but a company that does not reply to legitimate customer concerns leaves a very poor impression. Reliable after‑sales support is essential, and unfortunately, this experience was far from satisfactory.
Strengths
Competable prices.
Reply The ShoeCare-Shop International:
Hi Timothy,
Thank you for taking the time to write us a review. I am afraid your messages ended up in our spam folder somehow so we never saw your emails till you wrote this email. Thank you for letting us know this way.
Glad we were able to speak about this via email in the end and came to a solution.
Thank you for your patience.
Donny
The Shoe Care Shop