Package turned up damaged. It wasn't clear on ordering that a signature would be required or that it was delivered from NL when the website was .co.uk.
Strengths
Good product selection and advice
Reply The ShoeCare-Shop International:
Dear sir, madam,
Thank you for your review. We’re sorry to hear that your package arrived damaged. Our apologies for that.
Of course, we’ll be happy to make this right. Please contact us at customercare@theshoecareshop.com with a list of the items that need replacing, and we’ll send replacements free of charge.
Regarding our .co.uk website, we have websites for several regions, including the UK, US, Germany and the Netherlands. This allows us to charge customers in their local currency and tailor our service more specifically to each region. Our store and warehouse are based in Amsterdam, the Netherlands, which is where your order was shipped from.
Thanks again for letting us know. We’ll gladly help resolve this for you.
Kind regards,
Donny
The Shoe Care Shop