terrible, stay away as far as possible, dishonest operation, asked to cover insurance they never did but collected the premium anyway, surcharges - never supplied any vouchers, should be barred, cheers Franz Eicher CA
Strengths
dishonest
Improvements or suggestions
ys stop operating
Reply SCL Rotterdam:
Dear Mr. Eicher,
We are very sorry that you are not satisfied with our services. Please let us try again to explain the situation:
You booked a shipment with us to Montreal port. Then later on, you changed your mind, and you contacted the carrier yourself and you changed the destination of your shipment to Calgary.
As we explained to you, the insurance we offered you provides coverage for the leg from Rotterdam to Montreal only - this is the part that SCL Rotterdam organized as per your instruction. Unfortunately, it is impossible for our insurance agent to insure the additional leg from Montreal to Calgary, because SCL Rotterdam is not organizing this transport so neither can we guarantee its quality. We are sorry for any inconvenience, and we again would like to ask for your understanding.
We wish you all the best back in Canada and if you wish to further discuss the situation, please do not hesitate to contact us directly.
Thank you and best regards,
Team SCL