Reviews

9 / 10
111 reviews
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95% of the customers recommend this company.

Delivery speed
10/10
Ease of ordering
9/10
Information on the website
9/10
Order status updates
9/10
Response time
10/10
Customer-friendly
10/10
After sales
10/10

Anonymous

10/10

I don't ever write reviews. If you provide what you advertise I consider it normal and as expected. Bivolino, however, went beyond the expected. My situation during my initial order is different than most. I am stationed in Iraq and due to depart for R&R soon when I decided I wanted to spend my vacation in Italy instead of going home (my brother lives there). I did not bring clothing for such a trip so I looked at ordering some shirts and having them shipped to my brother. I planned on taking my chances on the fit (although knowing my exact size helped). Bivolino was insistent I tried my first shirt before receiving the others. As it turns out, DHL does deliver to our base. Bivolino sent the first shirt via DHL and I received it within a week. The fit was perfect. The cuff's just as I needed them with a thicker wrist + dive watch. The slim fit tapered just right for my body. All the buttons were well placed with quality stitching throughout. The communication with customer service (all via email for me) was perfect. They were extremely helpful and a joy to deal with. I am due to depart in a couple of weeks and after this beginning I expect them to perform flawlessly again. I will send another review later once I receive them in Italy. If there are no issues (and I'm not expecting any), Bivolino has a permanent new customer.

Strengths

Excellent customer service

Improvements or suggestions

Better description of fabric but overall excellent


Score on Bivolino.com: 5/5
Would you recommend this company? Yes
Gender: male
Age: 55
4 shirts