Brutal
Reply RiZZ Design:
Dear Brad,
I fully understand your frustration here, I can imagine how annoying it is to have to wait this long and can promise you we have nothing to gain from these delays. We both want the same thing and that is that the package arrives to our customers on time. I am truly sorry to hear you had to wait so long for your package and we understand your choice to request a refund.
I have looked into all the emails sent by our customer support, and they have really been trying to get to the bottom of this with all parties involved. Our carrier (DHL) informed us that it was held up by customs in Calgary, which was not supposed to happen. We do pay all taxes and duties on behalf of our clients, so if there was an issue, this would have gone through us via customs. Unfortunately, their delay was out of our hands. We have been in contact with all parties to try and get the package to you as soon as possible. Unfortunately, we were not able to get them to move fast enough.
All the best,
Rebecca &Team RiZZ