SCAM! the products they sold me were badly contaminated and totally unsuitable for use. I did my best to explain this to customer service, but they acted completely unprofessionally, asking me to open sterile kits (against kit instructions) that were already contaminated and waste more money by adding more products, knowing full well it would never fix the issue. I'm not sure if i was speaking to AI or someone playing dumb, but stay away from this site. A quick google search will show many more who sell the same exact products.
Reply Dr. Paddo:
We have normally been in contact with you and tried to explain the situation clearly. Unfortunately, it seems there may have been some misunderstanding, so we will try to explain it once again.
The advice we gave was intended to help troubleshoot the issue based on the information and photos provided. We always try to assist our customers as best as possible and do not intentionally provide incorrect instructions.