After a week goods are still at a dhl hub. A week is not enough to perform an EU internal delivery? You make me cry.
Reply Carvitas:
Dear Ugo Mohorcic,
Thank you for reaching out and expressing your concerns. We understand that timely delivery is important to our customers, and we strive to meet your expectations.
I would like to confirm that our free shipping option, which you chose to use, typically takes between 5 to 8 days, which is also mentioned on our website in the checkout. According to our records, your package arrived at your home within 7 days after dispatch, which falls within our estimated delivery time frame.
We recognize that you were expecting a faster delivery. For future orders, please consider selecting our Express shipping option, which offers a quicker delivery for an additional 9 euros. This option is designed for customers who need their items sooner and would ensure your goods are delivered within a shorter time frame.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any more questions or need further assistance, please feel free to contact us.
We also would like to express our regret that you felt the need to give us a rating of 1. We find it unfortunate and truly regrettable that you felt dissatisfied despite our efforts to meet our stated obligations.
Best regards