Bag Hide
Reply Buteo Photo Gear:
Hello dear Mr. Lippuner, we don't know what's going on. We never heard any complaints, so we're not able to react in the right way. As you see we have 9.5 out of 10, so normally we do thing in a good way. We hoped we could have helped you out if there was a problem. If you read this please email us at info@buteophotogear.com and we will see what we can do for you. All the best, Jurgen Sloots & team.