Defect Article, no mail answering
Reply Akomo Kids:
Hello Marie-Theres,
unfortunately your first message remained unread, we apologize for that. But we are a team of human beings and mistakes happen. Usually our team is taking care of all requests within 24 hours and we are also available via phone, so you could also have called us. Your reminder email from a couple of days later was answered the same day, which is our normal standard! Your complaint was handled to your satisfaction. So we are sorry to see that you did not revise your review and only rate us with a 1 out of 10.
Kind regards Team Akomo Kids