Reviews

9.6 / 10
107 reviews
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98% of the customers recommend this company.

Professional knowledge
9.6/10
Transmission
9.6/10
Knowledge of the local rental market
9.6/10
Communication
9.6/10
Website
9.2/10

107 Reviews

Michael

10/10

The entire process was very easy and convenient. The communication with Team 123Wonen Friesland was excellent. All of my questions and concerns were handled promptly. I am very happy with the... The entire process was very easy and convenient. The communication with Team 123Wonen Friesland was excellent. All of my questions and concerns were handled promptly. I am very happy with the overall process and experience.

Strenghts

Great communication and prompt responses to questions.

Points of improvement and tips

n/a

Specific employee

Dana from Team 123Wonen Friesland


Arthur Sperry Appel / Yara Sluiskil

10/10

My experience with this company is as a tenant renting a house. All the process went smoothly since the viewing on the house, going through the signing of the contract and later on. They made... My experience with this company is as a tenant renting a house. All the process went smoothly since the viewing on the house, going through the signing of the contract and later on. They made everything easy and accessible. Technical support was on time when needed and it is visible that they have a very nice relation with the owners that decide to rent with them.

Strenghts

Everyone on the company is very friendly, easily reachable and trustful.

Points of improvement and tips

The house that we rent now is actually better than it looked on the pictures of the advertisement, which actually was a positive surprise. Maybe this beauty aspect can be improved, in order to avoid... The house that we rent now is actually better than it looked on the pictures of the advertisement, which actually was a positive surprise. Maybe this beauty aspect can be improved, in order to avoid losing potential clients.

Specific employee

Ronald


Simone Mancini

10/10

Very professional

Strenghts

excellent communication skill & efficiency
Knowledge of the area and undestanding of the requirenets provided about the property and its location

Points of improvement and tips

none

Specific employee

Ronald and Ennemieke Bezemer


Wojtek

10/10

I am very satisfied with the customer service, thanks to this company I moved into a new home.

Strenghts

Professional assistance and punctuality

Points of improvement and tips

For me, no improvements, everything works properly

Specific employee

Annelotte and Liselotte


Reejo Joseph

10/10
(Bewerkt)

Initial: Disappointed with the Apartment Viewing Experience | Update: Appreciation for Prompt Resolution

Strenghts

Professionalism and commitment to customer satisfaction

Points of improvement and tips

Initial review: Disappointed with the Apartment Viewing Experience

Dear Robert,
I am writing to express my profound disappointment with the recent apartment viewing experience for...
Initial review: Disappointed with the Apartment Viewing Experience

Dear Robert,
I am writing to express my profound disappointment with the recent apartment viewing experience for Oostenrijkstraat 18, Almere, which I had the opportunity to attend at your invitation. Unfortunately, the lack of communication and consideration for my interest has left me feeling frustrated and that my time was not valued. This lack of engagement made the entire experience unproductive and disheartening.

Moving forward, I would appreciate better communication and a more inclusive approach to the rental process. This will help ensure a more positive experience for both potential tenants and your brokerage.

I genuinely hope that this feedback will be taken constructively, leading to improvements in your approach to engaging with clients in the future. I trust that you will use this feedback to enhance the overall rental experience for your clients.

---------------------------------------------------------------------------------------------
Updated Review: Appreciation for Prompt Resolution

Dear Robert,
I wanted to take a moment to acknowledge and express my appreciation for the call and apology I received regarding the recent apartment viewing experience for Oostenrijkstraat 18, Almere. Your prompt response to the situation demonstrated a high level of professionalism and commitment to customer satisfaction.

I understand that sometimes miscommunications and oversights can occur, and I value your willingness to address the matter directly. Your apology is certainly noted and accepted. It's reassuring to know that you take client feedback seriously and are dedicated to improving the rental experience for potential tenants.

While the initial disappointment was disheartening, your proactive approach in reaching out has made a positive impact. I believe that this interaction is indicative of your dedication to maintaining strong client relationships and ensuring that such situations are not recurrent.

I look forward to the possibility of exploring other opportunities with your brokerage in the future. Your swift and thoughtful response has certainly restored my confidence in your commitment to professionalism and effective communication.

Thank you once again for your apology and your efforts to rectify the situation. I truly appreciate your responsiveness and understanding.

Best regards,
Reejo Joseph

Specific employee

Robert


Steve Barry

10/10

Excellent first class from the minute I contacted them to signing the lease agreement

Strenghts

Positive and no forceful sales

Points of improvement and tips

Nothing to improve

Specific employee

Joeri Hendrix Very professional


Priscilla

10/10

The process was so seamless and easy. Questions I had were responded to very quickly. I had no struggles with them. In my case I requested an online viewing because of personal circumstances and... The process was so seamless and easy. Questions I had were responded to very quickly. I had no struggles with them. In my case I requested an online viewing because of personal circumstances and they kindly accepted. Other rental agencies, wouldn't.

Strenghts

Excellent customer service
Well structured and easy rental process
Ready to assist when needed

Points of improvement and tips

For now, nothing.

Specific employee

Annelotte. She made this process very easy and smooth for me. She was also friendly over the call. Thank you Annelotte.


Silvia

10/10

Fantastic experience.

Strenghts

Professional and friendly.

Points of improvement and tips

.

Specific employee

Annelotte (Rotterdam)


Mariana

10/10

Super good and pleasant experience

Strenghts

Support at all times, availability to answer any question and inform us the best way possible, good communication

Points of improvement and tips

Too many focal points. When in the process of renting/buying a house, I feel like the renter/buyer could benefit of having the same person to communicate and take care of the process. I think it... Too many focal points. When in the process of renting/buying a house, I feel like the renter/buyer could benefit of having the same person to communicate and take care of the process. I think it could benefit the renter, giving him/her a much peaceful and trusted experience.

Specific employee

N/A. We communicated with different employees and the experience was good, so we would like to compliment the whole team. We were really glad as well with the handover of the keys and first contact... N/A. We communicated with different employees and the experience was good, so we would like to compliment the whole team. We were really glad as well with the handover of the keys and first contact in person with your team. The person responsible for that and that I would like to compliment was Marissa van Bergen. Thank you :)


Chris

10/10

Very positive experience. We felt taken care of throughout the process and will be moving to our new house coming Monday. Should we decide to move again, we will definitely use 123Wonen's services.... Very positive experience. We felt taken care of throughout the process and will be moving to our new house coming Monday. Should we decide to move again, we will definitely use 123Wonen's services. We highly recommend it!

Strenghts

Very professional, knowledgable, helpful and cooperative agent.
Straightforward process from the application through to key handover.
Affordable fees.

Points of improvement and tips

none

Specific employee

Marissa van Bergen