Professional, hardworking. Took good direction. Left a few things wrapped that I wanted unwrapped but I think it was just an honest mixup because they did unwrap a similar item I meant to leave...Professional, hardworking. Took good direction. Left a few things wrapped that I wanted unwrapped but I think it was just an honest mixup because they did unwrap a similar item I meant to leave secure.
Jenny Hughes
10/10
Excellent!
Ahmed Boudissa
8/10
The experience has been very smooth and professional since day 1. The crews came in on time and packed our stuff very diligently. the only problem we faced was the scheduling of pick up day. We had...The experience has been very smooth and professional since day 1. The crews came in on time and packed our stuff very diligently. the only problem we faced was the scheduling of pick up day. We had a very specific week in which we actually wanted our stuff to be picked, but it was not possible to fix until very late in the process, and we had to stay 2 extra weeks in temporary living because the only availabilities were 2 weeks before our desired date. My advice would be to optimize to system so that the actual availabilities are known beforehand so customers can decide and plan accordingly. Other than that, Charles, Christine, and all the folks who helped us move were amazingly responsive.
huafeng wang/ ASM
10/10
Very efficient, professional, and f
Alicia Elliott
10/10
Amazing! From beginning to end.
NEQSOL Holding BV
10/10
Highly professional and satisfactory
Nienke Tresch
10/10
Just relaxed
Sunny Arora
10/10
Awesome
Van Leer Foundation
4/10
Several critical points have been mishandled, and I believe it is essential to address them directly:
Lack of Email Responsiveness:
Repeatedly, my follow-up emails have gone...Several critical points have been mishandled, and I believe it is essential to address them directly:
Lack of Email Responsiveness:
Repeatedly, my follow-up emails have gone unanswered. This is not an isolated incident; it happened previously as well. Despite having a backup of the emails I sent, there was no acknowledgement until I resorted to contacting Mitch Verbraeken via WhatsApp. The lack of timely communication has caused unnecessary stress and inconvenience. Multiple Contacts, Lack of Clarity:
Throughout the process, I have been contacted by various individuals from Atlas—Christina, Bob, Thekla, Dennis.... Unfortunately, there has been no clarity on who is handling my case. Communication gaps between team members have led to conflicting information. To mitigate this, I copied everyone involved in my emails, yet even that yielded no response. Delivery Date Uncertainty:
The most pressing concern is the delivery date. Initially, Christina informed me that the vessel would arrive in Rotterdam on the 30th. She mentioned potential delivery dates of the 2nd, 3rd, or 6th. Cautiously, I cleared my schedule for the 6th, assuming a more extended timeline. However, I received no updates on the 30th or May 1st, despite multiple email attempts. Today, after reaching out to Mitch via WhatsApp, I was offered the 8th as an alternative. When I expressed my preference for the 6th (as initially discussed), I was informed it was not feasible. So I have no option and say ok to the 8th.... But now you cannot confirm the 8th until Tuesday afternoon, with the 10th as a fallback option. Unfortunately, I won’t be in The Hague on the 10th, and the 8th clashes with my full schedule of meetings...but again, it seems that I don't have another option that waits until Tuesday to see if it is possible to have the delivery on Wednesday 8th... and if it doesn't work...I really don't know how to solve it.
