I’m sorry to say I haven’t heard any news yet of the products I ordered a week ago.
So I can’t comment on the service.
Improvements or suggestions
Please do not promise fast delivery if it cannot be achieved.
Reply Van Gogh Museum Shop:
Dear Jo Ho,
Thank you for message.
We're sorry to hear that you didn't receive your purchase yet. Via the Track and Trace we see that your parcel is still at customs. As is mentioned on our website under Shipping and Delivery: 'Please note that these delivery estimates do not include time needed for customs clearance in your country.'
We advise you to please contact your local DHL branch so they can help you further.
Kind regards,
Jane
Van Gogh Museum Shop Customer Care