We have purchased the book "Vincent Van Gogh et ses lettres" for delivery in France.
Délivery has been made by DHL with problem :
We have received the followin information by email :
INFORMATIONS DE LIVRAISON
Bordereau N°.7114568134 de STAMMERKAMP
Adresse de livraison : Tour d'Echelle 26 78750 MAREIL MARLY 78750
Date de livraison prévue : 12 juin 2019
Heure de livraison : entre 09h et 18h
We have waited the full day but it has not been delivered on that day.
Also, we did enquire with DHL and we receive a proof of delivery dated on June 13, 11:29.
After questioning neighbors asking them if this parcel has not been delivered to them, we find out that it has been placed without notice in the mail box of the 26 Tour d'Echelle.
The problems are the lack of information on the actual date and time of delivery. An email would has been necessary. And the"proof of delivery" has been signed by DHL! It is not a proof of delivery.
Improvements or suggestions
Use another shipment company