Reply The ShoeCare-Shop International:
Thank you for your message. I am sorry to hear you feel this way about our products and service. We try to give as much explanation as possible about our shoe care products as possible ranging from written step by step guides to full shoe shine videos. They can be found here: https://www.shoecare-shop.eu/guides.html
Our selection of shoe care valets is the same between the Dutch and English websites. The Deluxe shoe care valet you ordered is available on both websites.
And of course, if you have any questions on how to shine your shoes, you are always very welcome to ask our experts. We are happy to point you into the right direction.