From the very start my experience was excellent.I started out with a basic plan of where I wanted to go.The guy who dealt with my trip,Mike Van Den Oord, started out with an itinerary.I was in contact with him throughout until I settled on the places that I wanted to visit.He was very helpful throughout the whole process and whenever I emailed him about anything he replied to me within a couple of days but most of the time straight away.
Strengths
I cannot think about the company strengths.The service they provided me with was 1st rate and I had all the information I needed for my trip a long time before it started so it was easy for me to prepare in advance
Improvements or suggestions
I don't know if this has to do with this company or the car hire company.On my schedule it would tell me to use the Tracks 4 Africa on the GPS to find the various campsites.A couple of these sites were not recognised however I tried various ways on the keypad.But this is just a minor thing and I found the places I was looking for eventually