After some initial confusion regarding selection of the correct product I contacted Obelink via telephone (waited too long) and then by email (reply took too long). As I did not receive a reply in good time I decided to submit the order based on the information on the website. After ordering I received the reply to my question and it was discovered I had ordered the wrong size. After discussing with Obelink I order the correct size and then completed a returns form request to return the original order (I had to do this 2 times as I did not receive a reply for my first request).
Strengths
The website is in English. The returns process was simple and I was able to return the items to a local store at no extra cost to me. The postage costs from Netherlands to Belgium were reasonable in my opinion and was one of the reasons I continued with the order.