Good prices, very poor customer service. A proof was sent out to my client with the wrong artwork and pages upside down (although I didn't request this) which made me look very unprofessional. I would have expected pages printed upside down to be spotted by the company rather than sending it out. When I complained and asked for a screen proof they said this would not be possible . I have been designing and working with printers for over 20 years and this is the first time I have been told a screen proof is not possible. The man Renee on the phone was rude and impatient , talking over me, not helpful at all and actually quite upsetting, constantly trying to shift the blame back to myself when I told him the problems I was experiencing. I was very worried and felt I had no control over what was being produced and that they would not help. I repeatedly stated I would need delivery BEFORE 7th October for an event (even with over 10 days notice), I had no print or delivery updates throughout the process as is usual with print companies and when I emailed to check we were on schedule for delivery it was not answered. It arrived on October 8th a day late and printed correctly. All in all, a terrible and worrying printing experience and one that damaged my reputation with my client.
Strengths
Cheap prices
Improvements or suggestions
New customer service representative. Screen proofs. Print and delivery updates to customers