I bought a Basil bag and the handlebar support, and a basket that attaches to the luggage rack, for the quality of the products, and for the practicality. I contacted the company because I lost one of the four screws and washer that secures the basket to its support. The company responded to me within a few hours to let me know that they were sending me the screw and washer free of charge.
I would like to thank the customer service of this company, which lives up to the quality of its products.
I will remain loyal to this brand, and I have already equipped my wife's bike, which allows us to have compatible equipment on our bikes.
I am very satisfied
Reply Basil:
Mr. Clerc,
Thank you very much for the lovely and positive review and how nice that you are satisfied. We wish you and your wife lots of cycling joy!
Kind regards,
Team Basil