It was very good. The product I have is beautiful (front rack, Basil Portland), and when one metal part bent when I had a slip on ice, the company sent me a replacement part quickly and without fuss. They were also very good to communicate with.
Reply Basil:
Dear Mr. Jurkowski,
Thank you very much for the lovely and positive review and how nice that you are satisfied.
We wish you lots of cycling joy!
Kind Regards.
Team Basil