1 month to deliver
Strengths
price
Improvements or suggestions
delivery
Which shipping method did you choose?
DHL
Did you appreciate having the option to select a carrier?
No
Reply Antratek Electronics:
Dear Yann,
First and foremost, we would like to sincerely thank you for your patience and extend our apologies for the lack of clarity regarding the status of your order.
Unfortunately, your package was lost by DHL while being transported from the manufacturer to our warehouse, a situation that is entirely beyond our control. As soon as we noticed that the delivery was delayed, we immediately contacted DHL to determine the exact status of the package. Unfortunately, it took some time before we received a concrete response from them, which meant we were unable to provide you with a definitive update in the meantime. Additionally, the product in question was not in stock, which prevented us from immediately sending you a replacement shipment.
We deeply regret that these circumstances have caused uncertainty and inconvenience on your end, and we offer our sincere apologies for this.
Should you have any further questions or require additional information, please do not hesitate to contact us.
Kind regards,
Team Antratek