Reviews

9.9 / 10
240 reviews
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99% of the customers recommend this company.

240 Reviews

T Reggio

4/10

Unsatisfactory. One of the rugs I had cleaned smells so terrible I can't use it at all. They disappeared for more than a month to clean two rugs. And they delivered two uncut, unsized pads. One of... Unsatisfactory. One of the rugs I had cleaned smells so terrible I can't use it at all. They disappeared for more than a month to clean two rugs. And they delivered two uncut, unsized pads. One of which is completely unusable. Plus they don't answer their phone. Don't be fooled.


Dawn Miranda

2/10

I contacted stein rug cleaning and got a reasonable estimate to clean our 6 by 9 area rug that the dog had gotten sick on. They picked up the rug on June23, Said it would take 2 weeks. In the... I contacted stein rug cleaning and got a reasonable estimate to clean our 6 by 9 area rug that the dog had gotten sick on. They picked up the rug on June23, Said it would take 2 weeks. In the interim the dog got sick on a larger rug so we called stein. They came on July 5 and picked up the larger rug. Later that day I received a call from someone at Stein saying before they could perform the cleaning in the larger rug the fringes needed to be replaced . We decided to go with the repair and they gave us a “ break” since we paid $179 for cleaning the small rug and $264 for this larger rug. Fringe would cost $1000. Well after not hearing from stein I called and asked for the rugs we agreed on July 28 between 11-2. Well at 2:-5 I called. They said truck broke down I was upset no one even contacted me to tell me this I had to call them. New delivery date was august 2 but I get a call the day before the can’t come will be august 4. Rugs come big rug with new fringe looks good small rug looks like it was never cleaned and had a green spot on it. The rug is cream and navy! It looks faded on one half and looks actually worse the before Stein took it. I email them pictures of the rug and call several times I go to voice mail. I then block my number and call and magically David answered the phone, never got my emails gave me another address to send they get returned! I start calling again I go to bounce mail. I call from my friends phone and David answers. Will not refund my money says I am extorting then. I email again no answer I out a bad review on yelp snd DVid calls me on a Sunday!!! Wow!! Tells me they will not “consider” a refund till I remove my bad review!!! I said refund me and I will remove it, he absolutely refused. They were paid $1500 I am not asking for a new rug even though they damaged it , I want the 170 refunded for the cleaning they did or did not do. The rug looks awful and needs to be thrown out.


Ruben Munoz

10/10

For those with valuable carpets who are highly selective in trusting a reputable cleaning service will find a perfect match here. I could not recommend them more highly.


Kayla Vargas

10/10

They were friendly, professional, had easy free pick up and delivery service and the rugs were done on time. Most importantly, the rugs look & feel better than they ever have (should've gotten them... They were friendly, professional, had easy free pick up and delivery service and the rugs were done on time. Most importantly, the rugs look & feel better than they ever have (should've gotten them cleaned years ago...)!

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Jean Owens

10/10

Impeccable rug cleaning service. All of my rugs came back looking brand new. They offer a 25% discount with free pick up and delivery!

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Yvonne Butler

10/10

Stein Rug Cleaning did a great job with a medium sized wool rug I have in the Dining room that gets a lot of use.

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Nettie Harrington

10/10

Had our shaggy wool rug with multiple dog urination spot and a lot of downtown dirt mushed into it brought back to life by Stein Rug Cleaning Company. Was really content to throw the rug away, it... Had our shaggy wool rug with multiple dog urination spot and a lot of downtown dirt mushed into it brought back to life by Stein Rug Cleaning Company. Was really content to throw the rug away, it looked that gross but the performed a miracle at a price that was lower by far than any competitor. Would and will definitely go back.

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Victor Rios

10/10

I had my oriental rug cleaned after it was stored in the garage after a year. It looks great and smells brand new. They brought it back to life. Very courteous and professional.

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Thank you!


Alma Grant

10/10

Stein rug cleaning was fabulous! Our old rug looks brand new!!! Wish I had found them years ago, really amazing! Great customer service with a smile! Love them!!!

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Eileen Patton

10/10

This place saved a family rug that was on its last threads. Honestly I have no idea how they could bring back this much color, but they did, and at what I consider a super low/reasonable cost.... This place saved a family rug that was on its last threads. Honestly I have no idea how they could bring back this much color, but they did, and at what I consider a super low/reasonable cost. Totally removed a years old stain. Seriously happy customer. Highly recommend.

Reply Stein Rug Cleaning:

Thank you!