I was happy with my purchase. The only thing that was a little worrying was that I did not receive any confirmation that my parcel had been sent. To me it seemed as if the order wasn't processed and...
Friendly and helpful on the telephone.
Verbeterpunten of tips
Send shipping confirmation and a tracking number via e-mail as a standard practice, so buyers will know that everything is ok with an order and will know when to expect the parcel.
Many businesses offer free shipping on higher value items. This would be nice. Your shipping is expensive.
Better/longer product descriptions will be helpful.