Reviews

RiZZ Design
8.3 / 10
27 reviews
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78% of the customers recommend this company.

27 Reviews

Alan

9/10

Ordered two outdoor mats, one custom made for narrow entrance and one indoor mat. They really are an exceptional addition to the entrance of any house. Real wow factor.

svetlana iredale

7/10

My mat was damaged in shipping (you need stronger boxes for shipping - both boxes very very damaged and are not protecting the product). You sent a replacement immediately and scheduled a pic up... My mat was damaged in shipping (you need stronger boxes for shipping - both boxes very very damaged and are not protecting the product). You sent a replacement immediately and scheduled a pic up without even giving me time to be at home and get the mat ready to be picked up. The replacement came but it was the wrong one. So now its a total hassle and inconvenience. Communication could be way better - let me know before you organize pick up and delivery so I can plan for it. Send a correct mat as a replacement. Something else is coming from you now and I do not know what it is? I'm assuming its a new mat? Just send an email so I can plan for it. I also did not want to deal with 3 shipments and 3 returns - I asked for a partial refund and we could have saved plenty of time and money on both sides

Yiannis Rotas

10/10

Excellent

Katleen Reid

10/10

Impressive!

Heidi

10/10

Spectacular Design!

Jim

2/10

The Matt is really well made. But they did not pay the additional 10% import tax like every other company does.

Reply RiZZ Design:

Dear Mr. Hanekamp,
Thank you for taking the time to bring the issue you encountered with customs to our attention. Your feedback is highly valued and we recognize the importance of addressing... Dear Mr. Hanekamp,
Thank you for taking the time to bring the issue you encountered with customs to our attention. Your feedback is highly valued and we recognize the importance of addressing any concerns promptly. We are happy to hear you are satisfied with the products and its quality.
We acknowledge that the situation you experienced on communications should not have occurred. We sincerely apologize for any inconvenience it may have caused during your interaction with us.
At RiZZ Design, we are committed to delivering products of the highest quality and providing exceptional service to our valued customers. Since 1941, we have upheld these principles, which have been the core of our continued success.
Please connect with us at info@rizz.nl so we can discuss this experience with you in detail.
Please rest assured that we are currently looking into the matter to prevent any similar occurrences in the future.
Regards,
Evert Zuiddam
CEO/Owner
RiZZ Design

Lisa Fiandola

10/10

We live in the US and had absolutely no issues with delivery. The mat is very high quality and love it. Its beautiful.

Tanguy Hubner

10/10

Very high-quality products. Thick and solid. And the support/team is also super friendly and quick would you need them for any reason. Love it :)

June Scott

8/10

Good

Dieter S.

10/10

Perfect and fast service-ask me again in 10 years about product quality

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