Reviews

Quooker
8.7 / 10
1780 reviews
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1780 Reviews

Paul Barrow

7/10
(Bewerkt)

Had some initial problems but customer services resolved issue quickly on escalation to customer service manager

Ben Woodman

1/10

2 cubes broken in 5 weeks!

Reply Quooker:

We are sorry to hear this and we have had an issue caused in transport which we are resolving however it has caused some issues for which we apologise.
I can see we are attending next week to... We are sorry to hear this and we have had an issue caused in transport which we are resolving however it has caused some issues for which we apologise.
I can see we are attending next week to resolve this, and we shall be in touch following that visit.

Louise

1/10

The product is excellent but once you have problems the customer service is nothing short of absolutely appalling and lets down the whole company and product this is why i can not recommend

Reply Quooker:

We are sorry to hear this and will email you for more information !

Ivan keys

1/10

Costumer service/ backup is none existent, my tap has stopped working which is only just over a year old and can’t get through to anyone on the phone, can’t get anyone to contact me back and website... Costumer service/ backup is none existent, my tap has stopped working which is only just over a year old and can’t get through to anyone on the phone, can’t get anyone to contact me back and website is no help at all!

Reply Quooker:

We have emailed you however have not received a reply so please can you email me with a best time for us to contact you ? s.johnson@quooker.co.uk

James Stait

6/10

Good product

Reply Quooker:

Thanks for your kind review !

Helen Clark

9/10

East to use

Reply Quooker:

Thanks for your kind review !

Helen Booker

10/10

The tap is a fantastic piece of kitchen equipment which we've found to be innovative and a great addition to our appliances.

Reply Quooker:

Thanks for your kind review !

Richard Pitman

6/10
(Bewerkt)

Its a bit hit & miss with what cube you get it took 3 times to get ours right

Reply Quooker:

We are sorry and yes we have had a hidden technical issue which has caused us issues that we are working hard to resolve. Many thanks for your patience and once again apologies !

Dan Barnes

2/10

I initially paid for the boiling water & cold/sparkling water system in April.
The engineer came to install the products only to tell us that the cold/sparkling water unit doesn't fit in the... I initially paid for the boiling water & cold/sparkling water system in April.
The engineer came to install the products only to tell us that the cold/sparkling water unit doesn't fit in the cupboard with the hot water unit & that the sales person should have got us to measure all of this at the time of ordering.
He then told us that there was a new smaller unit coming & to speak to the office about it.
We spoke to the office & they advised us that the new units were due out in July/August. We decided to wait for the new units to come out & not bother getting a refund.
We eventually got a call to arrange installation of the new unit in September.
That proceed to stop working 24 hours later. I spoke to the office & arranged for a new unit which was installed 10 days later.
This unit stopped working 24 hours later. Our third unit got installed at 2.30pm today. At 5.15pm when I got in from work it had already stopped working!!
In fairness. We've had the same engineer install all three units & he has been great. He has told us that there is an issue with the units getting bashed about on the couriers.
This is the only real info that we have had from Quooker. I have sent three emails to date & have still received no reply for any one of them. Phoning them up is a nightmare as the minimum amount of time I've spent on hold for them is 35mins.
The customer service from the office is absolutely shocking & probably the worst I have ever received.
I am now going to have to sit on hold to speak to them for another hour tomorrow to tell them to come & disconnect their unit up & give me my money back.
I'll stick to pay 40p for bottles of soda water out of Asda's

Reply Quooker:

We are sorry to hear this and matters like this are most unfortunate however we will be in touch to resolve as a priority !

Jackie Sargeant

2/10

The hot tap is fine when working,Ihad it serviced in June and new element put in ,now not working cupboard is sopping wet and unable to contact office as I am caller number 5 since 10am this morning... The hot tap is fine when working,Ihad it serviced in June and new element put in ,now not working cupboard is sopping wet and unable to contact office as I am caller number 5 since 10am this morning same message all day now4pmaq

Reply Quooker:

We are sorry to hear of this and the team will email you and arrange a prompt attendance !

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