Is there anything you would recommend to improve this company's service for next time?
your company was recommended to me by my son an earlier customer of yours.
When a customer says that he wants rapid service. Get a consultant to talk with him
No Nothing keep going the way you are
Maybe a digital pack or small site to help people get the way it works.
No. Given it was the end of the financial year I can't complain about timeframes - they were still good
Keep doing what you're doing!