NO. you do a good job
Would be useful to have one email address: I received emails from at least four different people, with different information. At times it was difficult to keep track.
Better than that, create a log in where I can upload information and see which requests I've fulfilled.
Make it more clear in the comparison between cars
No was a great experience and have told many friends.
Sack practically everyone that I dealt with. I've NEVER come across so much incompetence in all my business dealings !!
return email requests
Nil
The staff member I initially spoke to, left the company very suddenly without passing my information on to his manager. It was therefore up to me to ring up when several days passed without anyone contacting me. Once the manager took over, things were back on track. So maybe the company could maintain a better database of all its client interactions so that when someone leaves, another can take over. Given the rest of my experience was so good I will still give 5 stars
everything was to expectation and they had excellent commuication
For someone using this service for the first time, it would have been helpful to get a bit more explanation on the phone how the whole process works. Most of the correspondence was done via email perhaps because of the time difference which I found not as personal. I found sometimes I was kept wondering what's happening behind the scenes.