Reviews

7.8 / 10
184 reviews
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81% of the customers recommend this company.

184 Reviews

Bruce Grime
10/10

Very good. i used private fleet in 1999 and then in 2000, and then for my next new car this year. i'll use PF again when the 2000 purchase needs replacing.

Is there anything you would recommend to improve this company's service for next time?

NO. you do a good job


Z3lda72
10/10

Purchased vehicle: was efficient, but paperwork was a bit painful

Is there anything you would recommend to improve this company's service for next time?

Would be useful to have one email address: I received emails from at least four different people, with different information. At times it was difficult to keep track.
Better than that, create a log in where I can upload information and see which requests I've fulfilled.


Kim Nguyen
10/10

I have a good experiences with PF

Is there anything you would recommend to improve this company's service for next time?

Make it more clear in the comparison between cars


Annette Axford
10/10

Absolutely fantastic

Is there anything you would recommend to improve this company's service for next time?

No was a great experience and have told many friends.


Joey Fenech
1/10

Lies, Lies and more Lies. Pathetic work ethics .

Is there anything you would recommend to improve this company's service for next time?

Sack practically everyone that I dealt with. I've NEVER come across so much incompetence in all my business dealings !!


michael s griffen
3/10

Excellent up to receiving the vehicle

Is there anything you would recommend to improve this company's service for next time?

return email requests


Philip Daly
7/10

Great experience and kept me informed during the process.

Is there anything you would recommend to improve this company's service for next time?

Nil


Anonymous
10/10

I am so glad I stumbled upon Private Fleet on the internet. They made the job of finding a car so easy. It was great not having to haggle with a show room car salesperson and also I didn't need to...

Is there anything you would recommend to improve this company's service for next time?

The staff member I initially spoke to, left the company very suddenly without passing my information on to his manager. It was therefore up to me to ring up when several days passed without anyone contacting me. Once the manager took over, things were back on track. So maybe the company could maintain a better database of all its client interactions so that when someone leaves, another can take over. Given the rest of my experience was so good I will still give 5 stars


John
10/10

Excellent

Is there anything you would recommend to improve this company's service for next time?

everything was to expectation and they had excellent commuication


Anonymous
7/10

Very professional

Is there anything you would recommend to improve this company's service for next time?

For someone using this service for the first time, it would have been helpful to get a bit more explanation on the phone how the whole process works. Most of the correspondence was done via email perhaps because of the time difference which I found not as personal. I found sometimes I was kept wondering what's happening behind the scenes.