Reviews

7.9 / 10
224 reviews
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83% of the customers recommend this company.

224 Reviews

Dean Rossack

4/10

My contact forgot to place my tender.

Is there anything you would recommend to improve this company's service for next time?

coy needs to pay closer attention to their customers and continue to follow up regularly


Jamie NEW

2/10

Dealing with Private Fleet was like going to the Dentist having a tooth out without any pain killers.
Private Fleet reminded me of Second hand Car Salesmen of the 1960's

Is there anything you would recommend to improve this company's service for next time?

Yes. Have a look at every thing you do and every thing you say and change it completely.

I don't even want to give you ONE STAR.


MK

6/10

I only had one issue with the Private Fleet Service. At some stage in the process Private Fleet lost sight of my request for grey upholstery. When we mentioned this to the dealer they said they... I only had one issue with the Private Fleet Service. At some stage in the process Private Fleet lost sight of my request for grey upholstery. When we mentioned this to the dealer they said they had received a request for black. They could not honour the delivery time quoted if we wanted grey. We went ahead with black.

Is there anything you would recommend to improve this company's service for next time?

Covered in above response


Shane peisley

1/10

Very ,very ,bad

Is there anything you would recommend to improve this company's service for next time?

If you can’t deliver to the Central West of Nsw then don’t pretend too


Jeff & Ursula

4/10

Very disappointing. We were mucked around for more than 4 months trying to buy a Kona and eventually gave up and purchased an Astra. PF needs to review their processes to ensure problems are... Very disappointing. We were mucked around for more than 4 months trying to buy a Kona and eventually gave up and purchased an Astra. PF needs to review their processes to ensure problems are identified and appropriate action taken.

Is there anything you would recommend to improve this company's service for next time?

Review the status of orders each week, as you said you would. If the purchase is in trouble, keep the customer informed.


Bill

6/10

Initially very good. Average delivery.

Is there anything you would recommend to improve this company's service for next time?

Cross T's and dot the I's. FINISH the sale.


Never use you again

1/10

Buying my car through private fleet was the worst experience I’ve ever had
Would never ever ever use them again
They are the worst company I have ever come across

Is there anything you would recommend to improve this company's service for next time?

Tell the truth don’t tell lies


Terrible experience

2/10

Equally as bad as with a car sales person

Is there anything you would recommend to improve this company's service for next time?

Fewer phone calls and sales pressure.


Archiebald

1/10

Started will but the salesman lied to me about the number of K’s on the car.

Is there anything you would recommend to improve this company's service for next time?

As I said the salesman lied about the K’s
So of course I wouldn’t recommend your company
I had at least seven to eight I could have recommended


Cynthia

2/10

I was told my car was brand new with 12 months rego and 5 years warranty but it arrived with 280km on the odometer with only 7 months rego left and hence 5 months less warranty. After voicing my... I was told my car was brand new with 12 months rego and 5 years warranty but it arrived with 280km on the odometer with only 7 months rego left and hence 5 months less warranty. After voicing my concerns many times I was promised a proportioned refund. That never happened. My claim can be substantiated via voice records and emails.

Is there anything you would recommend to improve this company's service for next time?

Tell the truth and follow up on complaints.