Reviews

Private Fleet
8 / 10
225 reviews
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83% of the customers recommend this company.

225 Reviews

J edwards

6/10

It was good easy to deal with

Is there anything you would recommend to improve this company's service for next time?

Yes the delivery of the car the winning motor dealer delivered the car it was over 300km away so car was delivered with over 300km on the clock so felt like getting a demo car and not a new car... Yes the delivery of the car the winning motor dealer delivered the car it was over 300km away so car was delivered with over 300km on the clock so felt like getting a demo car and not a new car and then i got toll fines in the mail that i had to chase the dealer to pay and they paid them late also car was delivered with things missing such as tow hitch and towball im still chasing towball 2 plus months after delivery

Dean Rossack

4/10

My contact forgot to place my tender.

Is there anything you would recommend to improve this company's service for next time?

coy needs to pay closer attention to their customers and continue to follow up regularly

Jamie NEW

2/10

Dealing with Private Fleet was like going to the Dentist having a tooth out without any pain killers.
Private Fleet reminded me of Second hand Car Salesmen of the 1960's

Is there anything you would recommend to improve this company's service for next time?

Yes. Have a look at every thing you do and every thing you say and change it completely.

I don't even want to give you ONE STAR.

MK

6/10

I only had one issue with the Private Fleet Service. At some stage in the process Private Fleet lost sight of my request for grey upholstery. When we mentioned this to the dealer they said they... I only had one issue with the Private Fleet Service. At some stage in the process Private Fleet lost sight of my request for grey upholstery. When we mentioned this to the dealer they said they had received a request for black. They could not honour the delivery time quoted if we wanted grey. We went ahead with black.

Is there anything you would recommend to improve this company's service for next time?

Covered in above response

Shane peisley

1/10

Very ,very ,bad

Is there anything you would recommend to improve this company's service for next time?

If you can’t deliver to the Central West of Nsw then don’t pretend too

Jeff & Ursula

4/10

Very disappointing. We were mucked around for more than 4 months trying to buy a Kona and eventually gave up and purchased an Astra. PF needs to review their processes to ensure problems are... Very disappointing. We were mucked around for more than 4 months trying to buy a Kona and eventually gave up and purchased an Astra. PF needs to review their processes to ensure problems are identified and appropriate action taken.

Is there anything you would recommend to improve this company's service for next time?

Review the status of orders each week, as you said you would. If the purchase is in trouble, keep the customer informed.

Bill

6/10

Initially very good. Average delivery.

Is there anything you would recommend to improve this company's service for next time?

Cross T's and dot the I's. FINISH the sale.

Never use you again

1/10

Buying my car through private fleet was the worst experience I’ve ever had
Would never ever ever use them again
They are the worst company I have ever come across

Is there anything you would recommend to improve this company's service for next time?

Tell the truth don’t tell lies

Terrible experience

2/10

Equally as bad as with a car sales person

Is there anything you would recommend to improve this company's service for next time?

Fewer phone calls and sales pressure.

Archiebald

1/10

Started will but the salesman lied to me about the number of K’s on the car.

Is there anything you would recommend to improve this company's service for next time?

As I said the salesman lied about the K’s
So of course I wouldn’t recommend your company
I had at least seven to eight I could have recommended

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