Fewer staff involved with each customer or perhaps better communication within company - sometimes I wasn't sure who I was talking to and there was an instance on delivery day when the lady on the phone couldn't find evidence for the deposit I had paid much earlier. It was found eventually but meanwhile I was asked to pay it again! Not ideal...
Nothing
Finish the job and respond to follow ups.
New cars should be garantteed to have less than a certain amount of kilometers on the odometer.
communication with client - ongoing. ie until they have the car and are happy. I do not want to be told to contact the dealer direct when I am going through a broker.
I do want responses to emails.
Yes don’t make claims that don’t get fulfilled, part of your sales pitch was that the car will be delivered to my house full of fuel , bull had to go and pick it up and vehicle was almost empty so was very annoyed.
Improve customer service. Call back when you say. Follow up issues asap. Keep the customer informed. It would be advised that more than one staff member can deal with customers, so issues could be resolved in a timely manner. Relying on one person is not good enough.
Hi there,
I'm really sorry to hear this. It's hard for me to comment specifically when the feedback is anonymous except to say that I agree with all your points 100%. And of course to apologise... I'm sorry the followup was so lacking in this instance.
It's especially disappointing when your first purchase went so well. Contact me directly on the main office number (1300 303 181) if I can help.
Thanks
David
Better quality control of the delivery process.
Can think of nothing that they could have done better