Reviews

Private Fleet
8 / 10
214 reviews
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84% of the customers recommend this company.

214 Reviews

Neil

6/10

Generally OK, BUT the vehicle recommended to me, for which I paid a deposit, did not comply with the specified vehicle, which I finally got.

Is there anything you would recommend to improve this company's service for next time?

Provide adequate tech assessment of tendered vehicles.

Bluesteel

6/10

Reasonably good , a little stressful not seeing purchased car before delivery

Is there anything you would recommend to improve this company's service for next time?

Be truthful, multiple times i was told my car will arrive on back of truck but was driven from yard.
I was not happy

Dr

4/10

Up to the point of securing the car we wanted, communication was regular and prompt. Beyond that point, it was virtually non-existent.

Is there anything you would recommend to improve this company's service for next time?

Stay interested and engaged till the client receives the vehicle and offer to help the navigate the issues that crop up during the post-deposit, pre-reception of vehicle, stage.

des schirmer

6/10

Good in fact great

Is there anything you would recommend to improve this company's service for next time?

order the car first

jeffrey Widak

6/10

Initially, it made buying a vehicle simple.Later on,it became a head ache. Three months on my old vehicle,was still be ing driven still registered in my name. I started getting traffic fines in my... Initially, it made buying a vehicle simple.Later on,it became a head ache. Three months on my old vehicle,was still be ing driven still registered in my name. I started getting traffic fines in my name.

Is there anything you would recommend to improve this company's service for next time?

sort out your paper work.

Mr T

2/10

I attempted to purchase two vehicles. One was cancelled due to failure to meet delivery time. When I spoke to the salesperson to discuss dates, they we not aware of any time stipulation. Very poor... I attempted to purchase two vehicles. One was cancelled due to failure to meet delivery time. When I spoke to the salesperson to discuss dates, they we not aware of any time stipulation. Very poor communication between private fleet, sales (supplier) and myself.

The other car was purchased but the delivery time continued to be extended missing my anniversary date. I am realistic about car times and understand that delays can happen. However, I take issue with being told times that were unrealistic (according to the salesperson) by private fleet. In addition, when trying to clarify the trade-in-value of my car, I was told different prices. My confidence in the people handling my case began to falter. I never felt that the situation was satisfactory resolved, especially when I questioned the billing of items that were already included in the car package. In the end, it was easier to just complete the transaction and walk away.

Is there anything you would recommend to improve this company's service for next time?

If things were more transparent then it would have been a more pleasant transaction.

William Calder

2/10

Bad

Is there anything you would recommend to improve this company's service for next time?

No hopeless

April

3/10

Not good

Is there anything you would recommend to improve this company's service for next time?

More realistic figures

J edwards

6/10

It was good easy to deal with

Is there anything you would recommend to improve this company's service for next time?

Yes the delivery of the car the winning motor dealer delivered the car it was over 300km away so car was delivered with over 300km on the clock so felt like getting a demo car and not a new car and then i got toll fines in the mail that i had to chase the dealer to pay and they paid them late also car was delivered with things missing such as tow hitch and towball im still chasing towball 2 plus months after delivery

Jeff & Ursula

4/10

Very disappointing. We were mucked around for more than 4 months trying to buy a Kona and eventually gave up and purchased an Astra. PF needs to review their processes to ensure problems are... Very disappointing. We were mucked around for more than 4 months trying to buy a Kona and eventually gave up and purchased an Astra. PF needs to review their processes to ensure problems are identified and appropriate action taken.

Is there anything you would recommend to improve this company's service for next time?

Review the status of orders each week, as you said you would. If the purchase is in trouble, keep the customer informed.

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