Reviews

Private Fleet
7.9 / 10
221 reviews
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82% of the customers recommend this company.

221 Reviews

thehoodedgumboot

4/10

We got our car in the end but the experience was very stressful. Broker organised the car with the dealer, but the dealer could not complete the deal and tried to sell us another car we didn't... We got our car in the end but the experience was very stressful. Broker organised the car with the dealer, but the dealer could not complete the deal and tried to sell us another car we didn't want. In the end the broker had to get involved after my wife wanted to get the deposit back and go else where.

Is there anything you would recommend to improve this company's service for next time?

More correspondence from the broker until the deal is complete. The communication we had with the first dealer was terrible.

Jane Shields

10/10

Excellent Experience. I have not used a broker before however I will definitely use Private Fleet for my next car purchase

Is there anything you would recommend to improve this company's service for next time?

Overall very happy customer

zor

2/10

Was not fully trueful as the finance company and Private fleet told us one thing then didnt follow though with what they told me and what they did. One was said they would window tint the car and... Was not fully trueful as the finance company and Private fleet told us one thing then didnt follow though with what they told me and what they did. One was said they would window tint the car and paint protection before we took delivery of the car they didnt and the finace said it was cheaper than going through a dealership directly and worked out more expensive.

TOM

2/10

The Sales person MR Toohey was excellent. However I had some amazing difficulties with purchasing a New Car.
When the first thing goes wrong.. " Murphy's Law " kicks in, and in my case, far... The Sales person MR Toohey was excellent. However I had some amazing difficulties with purchasing a New Car.
When the first thing goes wrong.. " Murphy's Law " kicks in, and in my case, far to many mistakes were made . I wanted to buy a 2018 Mazda CX5 Diesel, Akera, Soul Red in colour. I received a notification that it would be seven weeks before delivery. They had ordered a 2019. If I did not see the error and complain ??? Mr Toohey worked very late in the night to secure me a Demonstrator . He is an excellent salesman. I have been in Sales for 30 years, running my own business.
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Is there anything you would recommend to improve this company's service for next time?

I think there are far too many people in the deal, especially on the Delivery side as well.
I was told many prices. I know and understand it is the Change Over that matters. it is not good business to quote 3 different sale prices. I feel you are really busy, perhaps not enough staff. I was talking to one lady on Friday and she left on the Monday. Why she would get involved.?? I would Rate Mr Toohey 5 Stars the rest, 1 star.
Ryde Motors who had the car , I would rate very poorly. The mistakes that were made were many. I will not buy a car under these arrangements again.

Ryan

6/10

Mixed

Is there anything you would recommend to improve this company's service for next time?

One key contact throughout the purchasing, financing, delivery process.

VW Crewvan

4/10

Good at first but wasnt happy with final outcome when i questioned that something was missing on the vehicle i purchased the consultant said they didnt recall that conversation!!

Is there anything you would recommend to improve this company's service for next time?

Written specs provided for review before any commitment not just verbal

Vonnie

8/10

Very good and seamless.

Is there anything you would recommend to improve this company's service for next time?

More choices with colour of cars. Seek other dealers if the one you have negotiated with does not have the stock

Amanda Conti

4/10

Not bad, except I have no idea what I am entitled to now, from Private Fleet, after having taken deluvery of my car. I remember being told about some sort of roadside assistance, but not sure how... Not bad, except I have no idea what I am entitled to now, from Private Fleet, after having taken deluvery of my car. I remember being told about some sort of roadside assistance, but not sure how to get it.

Is there anything you would recommend to improve this company's service for next time?

I paid money to join, should get a card of some sort. I also have an issue eith the fact that although I ordered my car sight unseen, I have noticed the same car on the road with different features than mine, even though i
they were the same model. More information on minor differences would have been ideal.

Neil

6/10

Generally OK, BUT the vehicle recommended to me, for which I paid a deposit, did not comply with the specified vehicle, which I finally got.

Is there anything you would recommend to improve this company's service for next time?

Provide adequate tech assessment of tendered vehicles.

Bluesteel

6/10

Reasonably good , a little stressful not seeing purchased car before delivery

Is there anything you would recommend to improve this company's service for next time?

Be truthful, multiple times i was told my car will arrive on back of truck but was driven from yard.
I was not happy

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