Reviews

7.8 / 10
810 reviews
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79% of the customers recommend this company.

810 Reviews

Keri

10/10

Great prices, quick delivery and excellent communications

What could we improve?

Offer next day delivery maybe


Beverley Proctor

10/10

Fast, efficient service at a good price!

What could we improve?

Nothing


Karen

5/10

Not great

What could we improve?

I ordered 6 days ago and my parcel is not even in the country yet. I was told 2-3 days for delivery


Julie hinckley

10/10

Excellent service and fast deliverh

What could we improve?

Nothing


Anonymously

1/10

Dear HB care, I have received my order yesterday.
When I opened the parcel I found that there are no protective foils on the products.
I will keep only the Kérastase Aura Botanica...
Dear HB care, I have received my order yesterday.
When I opened the parcel I found that there are no protective foils on the products.
I will keep only the Kérastase Aura Botanica Conditioner 200ml. This was the only product which seems to autentic. It had a protective foil.
The mask 500 ml (densifique), was stiked with a scotch tape. I have never seen such thing before. Usualy the masks have a protector under the cap.
I have used Kerastace products for years.
And I had very good experience with the products I have ordered.
Today I decided to try the Aura Botanica shampoo, which I have received from you. I have been used this product for a long time. I have not had never any problems with it.
After cleaning my hair with your shampoo I felt my scalp extremely irritated - itching and burning. I had never such an experience before wit tis product. I suspect that this is not a genuine Kerastace.
I will keep only the conditioner and I would like to turn back everything.

Order number: O2019-58028
30-12-2019
Best regards.

What could we improve?

-

Reply HBCare.co.uk:

We can assure you that the products we offer are 100% authentic. We are an official Kérastase dealer for many years already and we buy all products directly from L’Oréal, the manufacturer of... We can assure you that the products we offer are 100% authentic. We are an official Kérastase dealer for many years already and we buy all products directly from L’Oréal, the manufacturer of Kérastase. We sometimes use scotch tape on products just to protect the products during the journey to our customers.


Anonymously

8/10

Good

What could we improve?

Cheaper shipping


Anonymously

10/10

Veryquick

What could we improve?

N/a


Roisin barnes

10/10

Very good

What could we improve?

Nothing


Tina Magee

7/10

Smooth but delivery was slower than i expected

What could we improve?

Postage payable was higher for the time you had to wait


Anonymously

10/10

Good website, range of sizes in the products I purchased, kept informed, fast delivery, well packaged and the free gift a welcome bonus!

What could we improve?

Nothing