Reviews

9.2 / 10
669 reviews
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94% of the customers recommend this company.

669 Reviews

Polina

1/10

My family ordered a flowers and a bottle of champagne (that they sell really overpriced btw) for my 10th Anniversary with my husband. However on the date I received flowers only. Once my family... My family ordered a flowers and a bottle of champagne (that they sell really overpriced btw) for my 10th Anniversary with my husband. However on the date I received flowers only. Once my family informed me that the order is not complete I contacted customer support. The guy there was extremely rude and salty, never even once apologized for inconvenience and kept mentioning that order items can be delivered in separate days and that they mention this somewhere in their ‘conditions’. Awful experience and nice present from family completely ruined by rude customer service

Strengths

None

Reply Flowers.NL:

We do not recognize ourselves at all in this customer's story. We have listened back to the conversation with the receiver on the phone. There is absolutely no question of rudeness towards the... We do not recognize ourselves at all in this customer's story. We have listened back to the conversation with the receiver on the phone. There is absolutely no question of rudeness towards the recipient. The customer service representative gave the recipient a clear explanation of the delay, of which the family was immediately informed at the time of ordering. It is very unfortunate that the recipient did not show any understanding or respect. According to the track and trace, the package was received by the recipient the same day


Faustin

2/10

Late delivery without immediate notification. Unfriendly Customer Service didn’t admit late notification, becomes salty at complaints and didn’t inform remedy properly in a timely and amiable manner.

Strengths

Abrupt and intimidating CS

Reply Flowers.NL:

We regret and are very surprised at your response.
As we have already indicated to you by email in a very correct way, we have kept you informed during all steps in the delivery process via...
We regret and are very surprised at your response.
As we have already indicated to you by email in a very correct way, we have kept you informed during all steps in the delivery process via status updates by email. Apparently, these have been marked as spam by your email provider so you missed them. Our track records show that the emails have been sent to you by us on time.
Your response surprised us all the more because the recipient was not at home on the agreed delivery day. Our florist left a note in the mailbox with the request to contact us by phone. Our florist even tried to call the recipient. Unfortunately, the recipient did not respond to this. And only the day after responded to the 3rd request from us to contact the florist.
It is a pity that you show no understanding and respect by posting such an unfounded review besides the facts.


Vlad

10/10

Excellent service, genuinely orientated to the client. Bouquet looked exactly as the picture. I was asking for a very narrow delivery time interval and I highly appreciate that it was respected.... Excellent service, genuinely orientated to the client. Bouquet looked exactly as the picture. I was asking for a very narrow delivery time interval and I highly appreciate that it was respected. Made the day of the person we’ve sent the gift.
Thank you!

Strengths

Very helpful, reliable and professional.


Noah.

10/10

This shop is just amazing found it before valentines day, i tried to have flowers sent to my gf that I couldn't get because I wasn't in the country, and they told me that they can send it exactly on... This shop is just amazing found it before valentines day, i tried to have flowers sent to my gf that I couldn't get because I wasn't in the country, and they told me that they can send it exactly on valentines day!!
I definitely would recommend it 10/10!!
Thank you guys once again!!

Strengths

Prices fits everyone.
Delivery on right time.


Anette Munt

10/10

From the USA many thanks to flowers.nl! Our Dutch friend was absolutely delighted with the beautiful flower arrangement.

Strengths

Customer service was excellent, very friendly and efficient.


Glenn

10/10

Excellent Service and the flowers are always beautiful

Strengths

Service


Jan

10/10

The plant was beautiful!

Strengths

Very pleased with the plant


Sandy (Elizabeth) Kenney-Reid

10/10

The company were amazing, I unfortunately had the wrong address but they still managed to deliver to the correct one. So very pleased would definitely recommend this company.

Strengths

They persisted in their delivery even given the wrong address.


Tim

10/10

Uitstekend

Strengths

Prachtig boeket


none

10/10

I live in Hawai‘i and my experience with ordering a plant for my aunt's 101st birthday in Zwananberg was perfect! The delivery was done expeditiously and the anthurium plant arrived in beautiful... I live in Hawai‘i and my experience with ordering a plant for my aunt's 101st birthday in Zwananberg was perfect! The delivery was done expeditiously and the anthurium plant arrived in beautiful condition. And it was all done affordably.

Strengths

Value, customer service, customer service, and customer service!